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FAQs



When will I receive my first GENTbox ?

Monthly subscription plans at this time are onlydelivered to mainland China. Delivery charges and taxes are included in the subscription payment plan. Monthly Members orders will be dispatched within 10 business days after the initial order, and then monthly. For delivery please allow 3-5 business days



Will I ever receive the same products?

No, you will never receive a duplicate item. However, you may receive the same type of item in a different color or pattern in a future box. For example, you could receive a tie in your first box and then a tie by a different brand two months later.



What is a gift subscription?

A gift subscription is when you purchase a gift for someone else other than yourself. It will be shipped to a recipient rather than the purchaser.



What happens if a product in my order is damaged or missing ?

Any product that is defective and/or damaged or is missing it will be replaced at no charge. Please just Contact Us



What should I do if I haven't received my order ?

Check your confirmation email and make sure you have entered the correct address in your contact details. If you have any questions please Contact Us.



What payment methods do you accept ?

We accept Unionpay, Alipay, WeChat, Visa, MC, Amex and paypal.



When will I receive my first GENTbox?

Once your GENTbox subscription is processed then it will be shipped within 10 business days on receipt of the successful payment. It will be delivered within 5-7 business days.



How do I cancel my subscription ?

You may cancel your subscription at any time through by contacting us by email by clicking on the link Contact Us. You will receive a confirmation email when your subscription is successfully canceled.



How do I become part of the GENTRY ?

Once you submit your application to become part of the GENTRY you will receive a link and discount code for you to share with your network. The GENTRY is an opportunity for you to spread the word about our community and earn rewards and discounts for doing so.



I’m interested in getting my product into The GENTbox, what do I do ?

Please go to the link Contact Us and send us a message, we look forward to hearing all about it.